Sunday, August 8, 2010
Knotts Berry Farm - Knotts Berry Farm Tickets - Discount Tickets » Knotts Berry Farm Consumer Complaints - Knotts Review - Report Complaints
Upset mom
I recently took my family to Knotts, I purchased my tickets on line. I got (2) adults and (2) junior tickets. My 17yr old has severe Cerebral Palsy and is in a wheelchair and can't ride any of the rides offered. So I purchase a junior ticket for her. We got to the gates to go in and they ask me her DOB I told them,and they made me go to the window and made me pay the difference for an adult ticket which was $31 more. What upset me the most is I don't think it was fair to pay for an adult ticket when she can't do anything but watch everyone one else have fun. I dont't mind paying for her to go,just don't think it should be full price. We want her to enjoy herself and feel she has every right to be part of the family outing and it is great a socializing skill, but at the same time she is unable to participate in most of what Knotts offer. They didn't even acknowledge she was there. Another words they didn't even look up from the computer where the scan your ticket. I went to the window upset and commented that my daughter was severely handicapped and couldn't participate on any rides and again I felt ignored.I hope another family doesn't have to go thru this. It is already discouraging enough that most family parks aren't really set up for families with severely handicapped children, believe it or not they enjoy being part of everything like the rest of their family.
Knott's Negligence
I visited Knott's Scary Farm on 10/10/2008, waited in line for 2-2 1/2 hours while myself, and my party, including 13 yr old children, were repeated pushed, elbowed, kneed, assaulted, and witness to several people fainting in the lines. Nowhere was there visible a Knott's staff members, any semblence of an actual line or a Buena Park Police Officer for that matter. The poor planning and utter negligence on Knott's behalf led to several injuried and health issues suffered by many park goer's that day. The park staff offered the explanation that it was a Friday night and that is why the crowd was like that and apparently why they were unable to provide security and structure and refused refunds. Go at your own risk, parents please think twice before dropping off your teenaged children.Personal Property
The staff on Ghost Rider took it upon themselves to go through my cameras pictures and deleted some of them!Extremely upset
Management at Knotts Berry Farm are extremely unsympathetic and could care less about the people who come into their park. We had out of state family who went to the park on 6/19/08 (yesterday). We paid $160.00 for 4 adult tickets and 2 children tickets--my family stood in long lines and got on one ride in 3 hours. Several times after standing in line (in the extreme heat) they got to the front of the line and were told that the ride had become inoperable. The park closed at 7 p.m., my son-in-law recently had heart surgery and one of my grandchildren also had heart surgery in March. Also, two of the most popular rides were not working--my family left this morning to return to their home in Oregon. I called Knotts this morning (the day after their Knotts trip) and was on 45 minutes--then drove to Knotts (20 miles round trip), waited an hour for management to come to the gate--was told "sorry--my family should have complained when they were there yesterday. My family was disappointed that their time at Knotts was less than pleasurable and were too tired to complain. I thought perhaps Knotts would be responsive to my complaint--they even refused to send a management supervisor to speak with me--but they did give their names--Vanessa D. and Kevin N. (they are not permitted to give last names). Additionally, the gate were I stood and waited for management personnel was by a sewer drainage and was extremely nausating--even the poor workers standing by the gate complained of the foul odor.JEREMIAH'S MOM,SAY"S Boooooo to...
JEREMIAH'S MOM,SAY"S Boooooo to Knott's Berry Farm !!!!!!! We saved to take our 9 yr. old son to Knott's before he was to have surgery.Jeremiah is deaf and he was getting a coclear to see if it would help him to be able to hear some. Now we had just got there at around 10:00 in the morning.My husband took him on one ride and he had a blast,so now he was going to take him on the ride across from this one.There are approx.10 seat's on each side of the ride.So about 20 seat's in all.Now there was only one seat on each end of the ride open,my husband explained to the guy working and seating the people that he(my Husband)needed to sit next to Jeremiah so he could sign(sign language)to our son the rule's about to be told.The guy seating everyone told my husband that those were the only two seats open and that it was not his problem that our son was deaf that my son and husband either sat at opposit end's of the ride or to get off.So my huband tried to explain to him again that he need's to sit next to him and that guy again said to my husband that I said it's not my problem that he is deaf sit at opposit end's or get off like I said.Well my husband looked at the other guy that was there helping to work the ride and that guy just put his hand's up in the air and said he was staying out of it. Now all the people on the ride were saying hey guy we will move over one so he could sit with his son and the guy was so hateful to us it was awful.Well of course our son started crying ,he dosn't understand why people are so cruel,he is a kid and from being deaf he is a little behind for his age group.Anyway,the guy would absolutely not let anyone move over,so my husband said that's ok he would just wait until the next time and get back in line.This guy said no you are not going to wait until the next time it's not my problem the boy is deaf again.Well by this time my husband and I are not happy camper's.And it is breaking our heart's that our son is being discrimiated against for not being able to hear,and this guy had no reason at all to be so cruel to anyone let alone a 9 yr. old deaf child.There was no reason on God's green earthy that they couldn't wait for the next load of people to go on.But this guy was absolutely hateful.And we sure didn't want to hold everyone else on the ride up and be hateful like he was,so we went to the next little store over and asked the guy there to call a supervisor so that we could ask if this not letting deaf people go on the ride is there policy,of corse they said no.But we were told to go to customer service and get a form and file a complaint.Since our son was broken hearted and my husband and myself were not in a very good mood we went and got the form and left.We went back to our hotel room packed and went home.I filled out the form and asked Knott's to pay us back the 1000.00 dollar's that we were out because the trip was a waist since their employee ruined it for us and that was the only thing we went down there for and since our son was discriminated against by them we thought it only fair that they fund our trip so that we could take our son back on a day that the rude employee wasn't there and I sent the complaint along with a detailed letter of name's.well do you think that they even sent a apoligy.No they sure did not.So if you ask me Knott's Berry Farm is not a family park.Sure the supervisor acted all sympithectic and said he was sorry and even agreed that what his ride person had done was discriminating,but you know how that goe's.They broke a little boy's heart and got our money,and didn't even have the desency to even apoligise,let alone give us our money back.So just wanted to say boooooo to KNOTT'S BERRY FARM for treating our son like he is not even worth the paper to send a apoligy on.Sure you got our money but he has all of our love,and respect.And at 9 year's old he at least know's how not to treat people.He knew before we brought him there but you made sure to show him that you don't treat people like we were treated.And when he ask's why they wouldn't let him go on the ride as he still doe's every now and then all we can say is that they are just not nice people.What do you say to a child that look's at you and ask's why they wouldn't let him go on the ride??????SHAME ON YOU!!!!!!But if any of the people that offered to move over so that he could go on the ride are reading this THANK YOU for trying and GOD BLESS YOU>!!!!We did talk to some of you while we waited for the supervisor and thank you for your kind word's.It's to bad Knott's Berry Farm couldn't take lessons on how to treat people and show some kindness.MR.& MRS. DALE(tdale@bak.rr.com
via knotts.co
Knott's Berry Farm
Check out this website I found at knotts.co
Knott's Berry Farm started over 80 years ago as a small family business in Southern California. Today, our popular jellies, jams, preserves and syrups are
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